Privacy and Cookie Policy

Please read this Privacy and Personal Data Protection Policy carefully, as well as our Cookie Policy

Privacy Policy

Please read this Privacy Policy of Personal Data Protection carefully, because providing your personal data implies knowledge and acceptance of the conditions contained herein.


Personal data is any information, of any nature and regardless of its support, including sound and image, concerning an identified or identifiable natural person. A person who can be identified directly or indirectly, in particular by reference to an identification number or to one or more specific elements of his physical, physiological, psychological, economic, cultural or social identity is considered identifiable.

FALUAL GROUP maintains a database with the registration of its customers composed only of personal data provided by the data subject himself at the time of registration, which are collected and processed automatically.

In no case will personal data on racial or ethnic origin, religious or philosophical beliefs, political opinions or trade union membership, health-related or genetic data, data on life or sexual orientation and biometric data be requested.



The personal data we use varies according to the product and/or service we are offering, to the extent strictly necessary. In this sense, some personal data are collected, namely:

Identification data (name);
Contact data (telephone/mobile phone and e-mail).


The processing of the data collected is based primarily on the provision of support and response to contact requests submitted.


The personal data collected is used for the following purposes:

To provide requested products, services and/or information;
Compliance with legal or regulatory obligations.


If data transfers may occur to third countries that do not belong to the European Union or the European Economic Area, FALUAL GROUP will comply with the law, particularly with regard to the suitability of the destination country with regard to the protection of personal data and the requirements that are applicable to these transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of safety and protection.


The period of time during which the data is stored and conserved varies according to the purpose for which the information is processed and in accordance with any applicable legal obligations and requirements that require the data to be conserved for a minimum period of time.

Thus, and whenever there is no specific legal obligation, the data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection or their subsequent processing, after which they will be eliminated.


The data subject may, at any time, exercise the following rights:

Right of access - right to request a copy of the information that FALUAL GROUP holds;

Right of rectification - right to correct data that he or she considers inaccurate or incomplete;

Right to be forgotten - under certain circumstances, as a user you can request that the data we have about you be deleted from all our records;

Right to restrict processing - where certain conditions apply to have the right to restrict processing;

Right to portability - right to have your data transferred to another organization;

Right to object - right to object to certain types of processing.


FALUAL GROUP may at any time make adjustments or changes to this Privacy Policy, and these changes will be duly advertised at the headquarters and its Website.


Under the law, the data subject has the right to lodge a complaint regarding the protection of personal data to the competent supervisory authority, the National Commission for Data Protection (CNPD)

Privacy Policy

This Cookies Policy is an integral part of the Personal Data Protection Privacy Policy. Accessing and browsing the present website, or using its services, implies acceptance of the terms and conditions contained in the Data Protection Policy.

What is a Cookie?

A Cookie is a small file with a string of characters that is sent to your access device (computer, mobile/smartphone or tablet) when you visit a Website. When you visit the Website again the Cookie will allow the Website to recognize your browser and therefore personalize the navigation according to your preferences, offering a better use of the site, aiming to simplify navigation.

Cookies are essential to the functioning of the Internet. They cannot damage the user's equipment / device and, if they are activated in the configuration of your browser, help identify and solve possible errors in the operation of the Website. They allow faster and more efficient browsing, eliminating the need to constantly enter the same information.

Classification and description of Cookies:

Regarding the type:

Essential Cookies - enable navigation on the Website and the use of its features. Without these Cookies, requests cannot be processed.

Performance functionality Cookies - store user preferences regarding the use of the website, so that you do not need to re-configure the website each time you visit.

Analytical Cookies - used anonymously for statistical purposes and to improve the functioning of the website, without ever collecting personal information. They allow highlighting services that may be of interest to the visitor, monitoring the performance of the Website, determining the most effective method of linking between pages or even why some pages are receiving error messages.

Regarding validity:

Permanent cookies: these are stored at the level of the internet browser, on the user's access devices (computer, mobile/smartphone or tablet), and are used every time the user makes a new visit to the Website. Generally, they are used to direct browsing to respond to the user's interests, allowing the provision of a more personalized service;

Session Cookies: these are temporary Cookies that remain in the browser's Cookies file until the browser leaves the Website, so that no record is left on the user's hard drive. The information obtained allows problems to be identified and solutions to be found to offer a better browsing experience.

Provider's Use of Cookies:

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you disable Cookies, your browsing on the Website may not be optimized and some of the utilities available on the Website may not function properly.

Specifically, the provider uses Cookies for the purposes set out above. If, in the future, the provider uses others for the purpose of providing more and better services, you will be informed of this.

User configuration to avoid Cookies:

In compliance with current legislation, we provide the information that allows you to configure your browser to maintain your privacy and security in relation to Cookies.

Nevertheless, you are free to configure your browser to block all Cookies, however it is important to note that some of our services may not function properly if Cookies are not enabled.

If you prefer not to allow Cookies, you have the option of disabling Cookies in the web browser you use and you will continue browsing.

All browsers allow the user to accept, refuse or delete Cookies by selecting the appropriate settings in their browser. Thus, users can disable the use of Cookies on this Website at any time by modifying their browser settings.

It shall be understood that the user accepts the use of Cookies if he or she continues browsing this page without first deactivating them.

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